The FinOps Operate Phase: Building a Cost-Conscious Culture
While dashboards and software can optimize your bill, the real savings will come when finance and engineering work together
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Organizations across the world have turned to the cloud, having been sold the dream: instant provisioning and infinite scalability. But many have found that removing the upfront investments and ongoing management fees of on-premise computing was not all efficiency rainbows and performance butterflies. Cloud computing, with - or because of- all its advantages can lead to other equally problematic types of inefficiency. Instant provisioning and infinite scalability translates into unmanaged spending, ballooning invoices, shadow IT, and a lack of financial accountability.
Enter FinOps, the discipline where finance and engineering meet, not as strangers from foreign departments, but as collaborators in a continuous attempt to improve cost-efficiency of technical spend. Companies that master this discipline don’t just cut costs; they gain a strategic advantage, ensuring every cloud dollar spent translates to measurable value.
The FinOps lifecycle unfolds in three iterative stages:
Together, these phases form a cohesive loop—organizations cycle through Inform, Optimize, and Operate in an ongoing effort to balance cost, speed, and innovation.
We recently met an e-commerce giant that had discovered that nearly $2 million in monthly cloud expenses stemmed from idle resources—forgotten instances, unused storage, and redundant compute capacity. Their realization was not unique. The 2024 State of Cloud Cost report by CloudZero reveals that two-thirds of companies cannot accurately report unit costs. When asked about attributing cloud spend to different aspects of their business, 42% of respondents said they could only give an estimate, while over 20% had little to no idea how much different aspects of their business cost.
The Inform phase is foundational to FinOps success, providing FinOps teams with the complete overview of cost data that is needed to make informed investments. Without strong visibility, cost optimization efforts are often reactive and fragmented.
Granular Consumption Data:
Cloud spend can quickly spiral out of control without a fine-grained understanding of usage. Leading organizations leverage detailed billing exports such as:
Tagging Strategy: Every mis-tagged resource is a blind spot. The best organizations enforce tagging policies at provisioning via IaC (e.g. Terraform), integrating automated compliance checks (e.g. via AWS SCPs and Open Policy Agent). Without this rigor, cost allocation becomes a guessing game.
Real-time FinOps dashboards can uncover anomalies before they lead to budget overruns. In one Fortune 500 company, a real-time FinOps dashboard detected an anomaly—a single developer had unknowingly spun up 400 on-demand GPU instances overnight, costing nearly $120,000 in a single billing cycle.
Dashboards and reporting:
Best-in-class engineering teams create cloud cost dashboards that integrate finOps practices and FinOps tools such as:
Chargeback vs. Showback:
Organizations embracing chargeback models—where teams pay for what they use—report 22% lower cloud waste than those using mere showback, where costs are visible but not enforced.
According to a recent poll, only two-thirds of organizations perform capacity forecasting regularly. 13% of organizations feel their capacity planning process is inaccurate, while 75% describe their process as only moderately accurate. Improving your forecasting will be crucial to understand when usage spikes above expectations, and to make optimization decisions in Phase 2.
Usage projections
By integrating historical usage trends and AI-driven forecasting, organizations improve capacity planning. Key techniques include Time Series Forecasting (ARIMA, Prophet_ and ML-Based Demand Prediction (AWS Forecast, Google Vertex AI). These bring statistical precision to cloud budgeting, but human judgment remains critical.
Budgeting and alerts
Organizations with proactive budget alerting reduced cloud overages by up to 35%. Best practices include:
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For further reading on the inform phase, we recommend our deep dive on The FinOps Inform Phase: Ensuring Cloud Cost Visibility.
With visibility in place, organizations can systematically optimize cloud resources. Right-sizing, automation, and commitment-based pricing can drive 20-40% savings, without degrading performance.
Only 13% of provisioned CPUs and 20% of provisioned memory in Kubernetes clusters are utilized, with larger clusters showing slightly higher but still low utilization rates. You should and could be aiming for a utilization rate of closer to 80%.
Optimization strategies include:
Tech giants like Netflix don’t gamble on a single pricing model. They mix 1-year and 3-year Reserved Instances, Savings Plans, and Spot Instances, and other creative solutions, optimizing for both cost and flexibility. The result? Millions in savings annually.
Choosing appropriate instance types based on the workload's performance and scalability needs can drive significant cost savings. Start by profiling workloads to understand their specific resource needs and performance requirements. This analysis allows organisations to select the most suitable cloud services and configurations.
There are three main instance types:
to pay-as-you-go instances, Reserved Instances (RIs), and Spot Instances (SI). Use your FinOps dashboards from Phase 1 to review your workloads and instance types with your engineering team, as there are most likely more price efficient combinations to consider.
A hybrid approach will work best; reserved instances handle baseline capacity reliably, while spot instances cover fluctuating demands. This combination ensures cost efficiency while maintaining operational flexibility and resilience.
Idle Resource Identification
Automation & Governance Policies
Automated scripts or governance tools can monitor and clean up untagged or underutilized resources. This not only reduces manual work but also ensures consistency. You can try this with:
Optimization is meaningless if cost efficiency isn’t embedded into daily operations. The Operate phase involves integrating FinOps processes into day-to-day workflows so that cost management, engineering, and financial governance become part of the organizational muscle memory. This ensures that the gains from “Inform” and “Optimize” persist long-term.
Form a FinOps team for regularly scheduled “FinOps Reviews” or “Cloud Cost Councils” to align stakeholders across engineering, finance, and leadership. This team should review spending trends, validate optimizations, and propose new initiatives
This multidisciplinary team should include representatives from all departments that have a stake in cloud cost management
You should also ensure that you involve:
Closed-Loop Feedback
Insights gained from recurring cost analyses feed back into the design and development process. This ensures new features or projects are built with cost-efficiency in mind from the start.
Automated Policy Enforcement
Policy-as-code tools (e.g., infrastructure as code with embedded constraints) can enforce tagging, limit the size of instances, or automatically shut down resources after hours in dev/test environments.
ffective cloud cost optimization ensures that cloud costs correlate with productive and profitable activities. Cloud is an investment intended to increase business value, and increasing cloud spend is sometimes just a reflection of the company doing well. The goal of the FinOps team is therefore not necessarily to reduce total spend but to ensure spend efficiency.
To do this requires setting up continuous monitoring of relevant spend efficiency metrics.
KPIs & Metrics
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In the “Operate” phase, FinOps becomes business as usual—teams anticipate cost impacts in their development cycles, executives see real-time financial metrics in alignment with strategy, and finance analysts have reliable data to forecast future needs.
FinOps is not about cost-cutting—it’s about intelligent spending. Organizations that treat the cloud as an open checkbook are doomed to inefficiency. Those who embrace the simple lifecycle of Inform → Optimize → Operate as a continuous cycle gain:
In upcoming articles, we will delve deeper into FinOps organizational structures, advanced cost forecasting techniques, and technology automation frameworks that make each phase more efficient.
Whether you’re leading multi-cloud deployments or scaling a single-provider environment, a well-structured FinOps framework and FinOps culture empowers your teams to move faster, spend smarter, and stay agile in a rapidly evolving cloud landscape.
The FinOps Lifecycle is a structured, continuous process for managing cloud costs effectively. It consists of three iterative phases: Inform, where organizations establish cost transparency and accountability; Optimize, where teams reduce waste and improve resource efficiency; and Operate, where cost management practices are embedded into daily engineering and financial workflows to ensure long-term efficiency.
Cloud Cost Visibility refers to the ability to track, analyze, and allocate cloud expenses in real time. It is crucial because organizations cannot optimize or govern what they cannot see. Through detailed tagging, real-time dashboards, and cost attribution, teams gain insights into where money is spent, allowing for better decision-making and proactive budget control.
Rightsizing Cloud Resources involves adjusting compute, memory, and storage allocations to match actual workload needs. Most organizations over-provision cloud resources, leading to significant waste. By auditing resource usage and scaling instances appropriately—using tools like AWS Compute Optimizer or Kubernetes metrics—teams can reduce idle spend by 20-40% without impacting performance.
Reserved Instances are pre-purchased compute resources that offer up to 72% savings in exchange for a long-term commitment, making them ideal for steady, predictable workloads. Spot Instances allow companies to bid on unused cloud capacity at discounts of up to 90%, but they can be terminated with minimal notice. Combining both enables a hybrid approach to balance cost efficiency with operational flexibility.
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